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Activating or Inactivating a User

As an administrator, you can activate or inactivate a user. Only active users can receive push, email, SMS, or pass notifications. To stop notifications to a user, you need to inactivate a user.

To inactivate a user, follow these steps:

  1. Navigate to the Users list-view. Under the User Info column, select the check box next to the user name, you want to inactivate.

  2. Click the Inactivate button.

    The system displays the Inactivate User dialog box asking if you want to inactivate the selected user.

  3. Click Cancel if you do not want to inactivate the user. The Inactivate User dialog box closes without inactivating the user.

  4. Click Yes to continue.

    The system displays the confirmation message that the user status is updated.

    Note: A stale icon next to the user name under the User info column indicates the current status of a user as inactive.

To activate a user, follow these steps:

  1. Navigate to the Users list view. Under the User Info column, select the check box adjacent to the user name, you want to activate.

    The Inactivate button changes to Activate.

  2. Click the Activate button.

    The system displays the Activate User dialog box asking if you want to activate the selected user.

  3. Click Cancel if you do not want to activate the user. The Activate User dialog box closes without activating the user.

  4. Click Yes to continue.

    The system displays the confirmation message that the user status is updated. The user appears as an active user in the list view.