Voice SMS

To configure your campaign message, you can use a pre-defined template or create a new Voice SMS. You can do the following tasks from the Add Campaign > Define Message section:

• Adding an SMS Voice Message
• Modifying an SMS Voice Message
• Deleting an SMS Voice Message

Adding an SMS Voice Message

To add an SMS Voice message for a campaign, follow these steps:

1. Select Message Channels: Select the type of notification as SMS Voice.

   The SMS Voice Message grid appears. The SMS message grid includes an SMS label and a compose SMS button to compose SMS messages. If no SMS message is found, the system displays the message: No SMS configured.

   

2. Click Compose SMS Voice to create a new SMS Voice message for a campaign.

   The Compose SMS Voice Message window appears.

   

   You can define an SMS message through following options:

   Compose from Template

   To compose from a template, follow these steps:

   1. Compose from Template: To create a new SMS Voice message from a template, select the required template from the drop-down list.

      

      The associated attributes and message with the selected template appear in the message box.

   2. SMS Message Name: Enter an appropriate name for the SMS Voice Message.

   3. Personalization Attributes: If required, select the personalization attributes from the drop-down list to customize the SMS Voice template.

      The selected attributes are appended in the message box.

      To know more about key-value pair attributes refer, Entering Attributes Values.

   4. Based on your requirement, place the cursor in the message box to insert personalization attributes and an SMS message. You can click the X icon next to each attribute to remove attributes from the message box.

   5. Click the Cancel button to close the window without saving any settings. The system displays the Add Campaign screen.
   6. Click the Save button to save the settings. The newly added SMS appears in the SMS Voice Message list-view on the Add Campaign screen.

   The SMS Voice Message list-view displays the following details:

   SMS Message Element	Description
   Message	- Label: Displays the current status of the SMS Voice message as first time message or repeat message- SMS Voice Message Name: Displays the SMS Voice message name- Displays the SMS Voice message text
   Users	Displays the total number of users associated with SMS Voice messages
   Delete button	The button helps you delete an SMS Voice message

3. The following options can be set when you add an SMS Voice in the grid view:

   1. Repeat Message: If you want to repeat an SMS Voice, then select the option as Yes from the Repeat Message drop-down list. By default, the Repeat Message is set to No.

      

   2. Duration: Select the type of duration for the SMS Voice from the drop-down list such as, immediate, hours, days or weeks. Next, enter the duration in numbers, such as 10 days or 10 weeks.

      

      Important: The immediate option regularly monitors the user updates and sends SMS Voice to the user. For example, a campaign includes a segment with location attributes. When a user enters the specified geofence, the user falls in to the segment. So the campaign gets triggered immediately, and the user receives the SMS Voice.

   3. Repeat Same Message: Based on your requirement, select the option as Yes or Different Message.
      

      To update the existing SMS Voice message, select Different Message from the drop-down list. For more details about how to compose an SMS Voice message, see Adding an SMS Voice Message.

4. Click the Cancel button, if you do not want to save any settings. The system displays the Campaign home screen.

5. Click Save Campaign. The saved campaign appears in the Campaigns list-view. The system displays the confirmation message that the campaign is saved successfully.

Modifying an SMS Voice Message

The feature allows you manage SMS Voice message details. You may need to modify an SMS Voice message for specific reasons, for example, you want to modify the SMS Voice name or message details. The View Campaign page displays the following details:

SMS Message Element	Description
Compose SMS Voice button	The button helps you compose a new SMS Voice message
Message	Displays the SMS Voice message details
Open/Sent	Displays the number of SMS Voice messages opened or sent
Delete button	The button helps you delete an SMS Voice message
Pause button	The button helps you pause a campaign
Stop button	The button helps you stop a campaign
Cancel button	The button helps you cancel the changes in a campaign
Update button	The button helps you update a campaign

To modify an SMS Voice message, follow these steps:

1. In the Add Campaign screen, under the SMS Voice Name column, click the required SMS Voice Name.

2. The Compose SMS Voice Message window appears. The Compose SMS Voice Message window displays all fields that are used to add the SMS Voice message.

3. You can update following fields:

   SMS Message Element	Description	Modification Allowed
   SMS Message Name	SMS message name	No
   Compose from Template	Pre-defined SMS Voice template	Yes
   Personalization Attributes	There are default personalization attributes: First name, Last name, Email, Mobile number, Country, and State	Yes, you can select the required attributes from the drop-down list
   Message Box	SMS message box	Yes, Message Box displays the selected personalization attributes and SMS Voice message if any

4. Click Cancel, if you do not want to save the updates. The system closes the window without saving any updates.

5. Click Update to continue.

   The updated SMS Voice message appears in the SMS Voice Message list-view.

Deleting an SMS Voice Message

As an administrator, you can delete any SMS Voice as required.

To delete an SMS Voice message, follow these steps:

1. To remove an SMS Voice, select the Delete button next to SMS Voice Names(s).
2. The Confirm Delete alert message appears asking if you want to delete both the first message and the repeat message.
3. Click Cancel. The confirm delete dialog closes without deleting any SMS Voice message.

4. Click Ok to continue. The SMS Voice message is removed from the list-view.

   

   Important: If you delete the first message, then both the first message and the repeat message are deleted. If you delete the repeat message, then only repeat message is deleted.